At Pentagon we aim to make your visit to us as convenient and comfortable as possible. We make every effort to ensure you are well looked after and receive a service that you will feel happy to recommend to your friends and family. Some great features of our service include:

• Personal Service by Appointment
• Dedicated parking close to the dealership entrance
• Wheelchair friendly access and disabled amenities
• Fully Trained Mobility Staff
• Accompanied and Chauffeured Test Drives
• We'll even pick you up and drive you to our dealership

Frequently Asked Questions
We have compiled a list of the most popular questions our Motability Advisors get asked and have provided the answers below, but if you have any questions that have not been answered here please call your local Pentagon dealership or email us.

What is included?

• A new car every 3 years
• Insurance
• RAC Breakdown Cover
• Replacement Tyres
• Replacement Windscreens
• Servicing & Maintenance
• 60,000 mileage allowance over three years

Are there many forms to complete?
There is no paperwork at all – no forms to fill in, no assessments or credit checks to go through. It’s all done by us.

Will anyone want to check my physical condition?
No. There are no assessments of any kind. Provided you have at least 12 months left to run on the Higher Rate Mobility Component of the Disability Living Allowance, you are eligible.

Is there a waiting list?
No. Once you have chosen your car we will be able to tell how long the process will take until your new car is delivered.

Do I have to be a driver?
No. You don’t have to drive to take out a car on the Scheme – you can nominate up to two drivers.

What if I need my car adapted?
A wide range of car adaptations are available, many at no extra cost. If you’d like more information, please call us and ask for our free guide to adaptations, ‘Make it Yours’.

I have a good no claims history, can I carry this forward if I left the Car Scheme in the future?
The Scheme insurers, RSA Motability are able to provide confirmation of the claims history on the policy.

Will you fully understand my needs?
At Pentagon all our Motability Advisors go through special training to make sure they understand the needs of people with a disability.

Can I have a test drive first?
It’s very important that you do test drive the car before you decide, in fact you’re free to try as many as you wish to make sure you make the right decision for you.

What can I use the car for?
The car is for the benefit of the disabled customer, whether they are in the car or not. This includes getting to and from work and in some cases for business use. However it should not be used as a taxi or delivery vehicle.

What if my circumstances change over the next three years?
Depending on the circumstances, Motability look at each case individually, and will do our best to accommodate your new requirements.

I have chosen the car I want, what should I do next?
Once you’ve chosen the car that suits you best you’ll need to place an order. You’ll need to take just three things to the dealership: your driving license (and/or the licenses of your nominated drivers), your letter of award entitlement and proof of your address (such as a recent utility bill). We will take care of everything else.

What happens at the end of the 3 years?
It’s a simple and hassle free process – you just hand the car back to the same Pentagon dealership you collect your new car from– it really is that easy!

Who runs the Scheme?
Motability Operations runs the Scheme on behalf of Motability, a national charity, and has supplied over 2 million cars since the Scheme started.